Terms of service
Welcome to Haqiqi Shop. By accessing and using the website https://haqiqishop.com, you agree to comply with the following Terms of Service. In this document, “We”, “Us”, “Our”, “Website”, “Site”, “System”, and “Platforms” (including social media) refer to Haqiqi Shop. “You”, “Your”, and “User” refer to customers and visitors.
These Terms govern how you use our website and services. By placing an order or using our platform, you acknowledge and agree to these Terms. If you do not agree, please stop using the website immediately.
Intellectual Property Rights
All content, materials, and resources on this website are owned by Haqiqi Shop unless otherwise stated. You may not copy, reproduce, or modify any content without permission. Third parties may link to our content only with proper acknowledgment. We reserve the right to take action against copyright violations.
User Content
Any content you submit, including text, images, or other materials, remains your property. However, by submitting content, you grant us a non-exclusive, worldwide license to use, reproduce, and distribute it. Your content must not violate any third-party rights. We reserve the right to remove or modify user content at any time.
Termination of Usage
We reserve the right to suspend or terminate access to our website at any time without prior notice if we detect violations, suspicious activity, or misuse of our services. Updated versions of these Terms will apply immediately upon publication.
Disclaimers
We are not responsible for any damages or losses resulting from the use or inability to use our website or services. We do not guarantee that the website will always be error-free, uninterrupted, or free from harmful elements.
We are not responsible for interactions between users. Users are advised to take necessary precautions when engaging with others.
We do not guarantee that product images or descriptions will exactly match the delivered product due to differences in display settings or other factors. If a product does not match the description, it must be returned immediately without removing any packaging or labels.
We may correct errors related to pricing, descriptions, or availability at any time without prior notice, even after an order has been placed.
Force Majeure
We are not liable for failure or delay in performance due to events beyond our control, including natural disasters, technical failures, government actions, or disruptions in utilities and services.
Cancellation Policy
Orders can be cancelled during the confirmation call by our customer service team. Once the order is confirmed, cancellation is not possible until delivery is attempted.
Pricing and Modifications
Prices are valid at the time of purchase and will not change before delivery. We reserve the right to modify pricing, offers, or product availability at any time without prior notice. Listed prices include VAT unless stated otherwise, and delivery charges are separate.
Delivery
Delivery timelines may vary depending on location and circumstances.
| Delivery Location | Delivery Type | Cost | Delivery Date |
| Inside Dhaka | Regular | 50 BDT | Within 1-3 working days |
| Outside Dhaka | Regular | 100 BDT | Within 2-5 working days |
Delivery charges may apply and will be added at checkout.
If delivery fails due to incorrect information or customer unavailability, the order may be cancelled. Re-delivery attempts may be made at our discretion.
Order Acceptance and Verification
We may request additional information such as phone number and address to verify orders. To prevent fraud, we may validate payment details before processing an order. Failure to provide required information may result in cancellation.
We reserve the right to cancel or refuse any order due to errors, suspected fraud, or technical issues, even after payment has been made. In such cases, refunds will be processed accordingly.
Product Availability
Product availability is subject to stock. We may limit quantities or cancel orders if items are unavailable. If payment has been made, refunds will be issued as applicable.
Limitation of Liability
Our maximum liability is limited to the amount paid for the product. We are not responsible for indirect or consequential losses, including loss of data, income, or damages caused by delays or external factors.
Applicable Law
These Terms are governed by the laws of Bangladesh.
Contact Information
Website: https://haqiqishop.com
Phone: 01400612400
Email: haqiqishop.bd@gmail.com
Support Hours: 10:00 AM – 10:00 PM (Daily)